If you follow my blog, you know I’ve had some unfortunate experiences when it comes to flying. You may remember one airline lost my scooter a few years ago. I landed in Seattle and my scooter was in North Carolina. I’ve also witnessed airline personnel treating my scooter like random baggage. If you’ve even seen a TSA worker handle baggage, it leaves something to be desired. If there’s something fragile in your bag, there’s a good chance it will be broken by the time TSA is finished handling it.
No matter how many times my favorite guy and I try to demonstrate how to handle my scooter, TSA workers just don’t listen. As a result, almost every time my scooter is returned to me, something is messed up. When this happens, it takes a while to get my scooter repaired and returned. And sometimes, it’s still not adjusted to my liking or the way I need it. Traveling by plane continues to be a major issue that affects people with disabilities when airlines are damaging wheelchairs, scooters and other mobility devices we rely on.
Thankfully, I was happy to hear about a new Department of Transportation rule designed to address this issue.
A new rule mandating training for airline staff who assist people with disabilities who use wheelchairs and others mobility devices went into effect on January 16, 2025. The rule was introduced by Secretary of Transportation Pete Buttigieg and was championed by Senator Tammy Duckworth, who uses a wheelchair for mobility purposes.
Read more about the rule here: New rule protects air travelers with disabilities
The rule not only requires airline staff learn how to handle mobility devices properly, but also insures that repair costs to damaged equipment are covered by the airline in question in a timely fashion.
I’m happy to see this rule come into play, it’s well overdue. Like I always say: awareness is key. The need for better airline accessibility has been needed for years. Often, addressing issues of equality affecting people with disabilities requires a lengthy process before we see positive change. But it’s better late than never.
Let’s hope the new airline rule results in less mobility devices being damaged or broken. I also hope people with disabilities play a role in training the airline staff, since no one understands our needs better than we do.
It’s sad that this had to be made a rule for people to respect others.
Maria,
I totally agree with you. Thanks for the comment.
I’m glad they’re finally doing something. It takes people like you who are willing to speak up and advocate for needed change.
Margie
I’m also happy about the new rule. Thanks for the comment.