I’m sure by now everyone is aware of the incident that happened with Brandon Washburn, a man who’s deaf, and what he experienced at a Taco Bell.
Brandon drove up to the drive-thru window to show a Taco Bell employee his order. His order was written on his cell phone, but then the employee denied service at the window. At this point, Brandon’s girlfriend begins to record the incident and you can clearly see the employee being disrespectful, showing very poor customer service, and you can hear the employee saying, “It’s against company policy, I can’t do it”. Then, the employee slammed the window shut in Brandon’s face.
Check out the link to story here
Bet you’re thinking, “this is a shame, no one should be treated this way”. You’re right, but as much as I hate to admit it, this isn’t uncommon.
Do you know how many incidents I’ve encountered with someone serving up bad customer service? It’s been so many, I’ve lost count.
So, when I go to a fast-food restaurant and order, I typically order by number to make it easier to understand due to my speech impairment. After I order, an employee will always ask, “what did you say “? Then they laugh or mock me with other employees. I was taught by my big brothers not to let anyone push me around so I’m able to stand strong and ask for a manager. I will always get the respect a person should deserve with or without a disability. What part of number two don’t they understand?
When paying for something with your hard earned money, respect should definitely be a part of customer service. If not, that’s a reason to make noise and let the world know what’s going on in order to make situations better.
The employee eventually called the police on Brandon. Once the officer got there, it was explained to the employee how he was violating the Americans with Disabilities Act. Since then, Taco Bell’s corporate office got wind of the story and fired the disrespectful employee. I even heard there’s a now a sign on that Taco Bell’s window saying something to fact that they service all people with disabilities.
I’m happy Brandon’s story went viral. Do I think it will help? It will probably help for a hot minute; but until people are properly trained and educated on how to serve people with disabilities, they will never really understand. Education is the key. I may never be able to change people’s perception of a person with disabilities but I and others will be able to have a say in the way we are treated!